Frequently Asked Questions
Click on a question below
There are three ways to place an order:
1. The fastest way to place an order is through this website. Simply add the item(s) you would like to the cart, follow the prompts at checkout and that's it. We recommend providing your email address at checkout in order to receive a shipping confirmation and real-time tracking information.
2. You can also email us at through the contact page with your full name, the item(s) you would like to purchase and a good shipping address. We can then set up the order and email you a link to complete payment. Please be aware that it can take up to one business day to return your request to order and send a checkout link.
3. You may also place an order over the phone. If we do not answer please leave a message with your name, call back number, reason for your call and a good time to call you back. We will do our best to get back to you around that time. It can take up to a full business day for us to return your call.
If you do place an order over the phone we process it through the same system as if we set up the order and emailed you a payment link. There is no difference between the two methods other than your personal preference. All information is entered in the same place.
We offer two shipping tiers within the US, Alaska and Hawaii included. First Class Shipping takes 5-7 days to most regions and expedited 1-2 Day shipping is a flat rate of $5.00*. The stated time frame is accurate for 95% of the US. 5-7 business days is the average expected transit time for shipping, with 2-3 days for expedited. We automatically select the best carrier for your order. Our partners include UPS, USPS, Fed Ex and a few other local carriers.
*This rate is applicable only on orders of 1-2 TheraWands. Order with additional units may cost more depending on your area.
All orders placed by 1 PM Mountain Time (GMT) ship within one business day. A tracking number is sent immediately upon shipment. It can take up to 24 hours for the information shown on your tracking link to update; this is especially true with USPS.
As of now we only ship within the USA and its territories. If you are located outside of the the US please contact us for more information.
Tracking numbers are sent at the time of shipping. It can take up to 24 hours for the information shown on your tracking link to update; this is especially true with USPS.
Tracking numbers are sent to you via text or email, depending on the information you provided at checkout. If you provided both you will receive an email. If you have not received a tracking number and you believe your order should have shipped please check your spam/junk folder. If you do not see a tracking email and one business day has passed from the time of purchase, please contact us.
It can take up to 24 hours for the information shown on your tracking link to update; this is especially true with USPS.
If you created an account at the time of checkout you can log in and view your tracking information there as well. This will not work if you completed purchase as a guest.
Please note that recent updates to mobile operating systems such as IOS can block text messages from unknown or automated systems. If using your phone number to receive updates we recommend making sure your settings are changed to allow for messages outside of your contact list.
The TheraWand brand is under new management and we are planning the production of the V-Wand with the same superior quality as as the new LA-Wand. We are hoping to have availability of the V-Wand by the end of this year.
In order to overcome the back orders we faced in the past, and continue producing a high quality product, our manufacturing processes needed rebuilding from the ground up with cutting edge solutions. This meant potentially pausing production and we are meeting that challenge now. While we worked to avoid a product availability interruption, this interruption manifested anyway. Navigating through Covid-19 has played a part in contributing to longer delays.
We do encourage anyone who may be interested in the V-Wand to give the LA-Wand
a try. We are confident you will not be disappointed.
The LA-Wand can function exactly in the same fashion as the V-Wand! The LA-Wand also has dual ends. In fact, there is more of a difference in these ends giving a broader abilities.
The LA-Wand's,'bobbled' end is exactly the same width as the overall width of the V-Wand. And makes a very good 'handle' when using the thinner end. With it's thinner end of 5/8" inches, this wand was still the most purchased for female use. Because of the thinner release-end, this wand was purchased most often for male use as well. The thinner end is seen as less intimidating for insertion with tight vaginal issues and more. The upgraded LA-Wand's 5/8" inch end is now more rounded and less tapered (or pointy) as it was and has a more comfortable appearance.